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BASIC FUNCTIONS AND RESPONSIBILITIES:
The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential.
ESSENTIAL JOB FUNCTIONS:
- Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Promote and recognize customer loyalty and provide exceptional service.
- Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
- Collect information for guest billing, including tax exempt status information, credit card, check, or cash
- Assist customers with questions regarding their existing reservations. Make future reservations
- Understand reservation codes, other input codes, and special traces.
- Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
- Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
- Make Dining Reservations for hotel guests of the resort.
- Prepare key packets and registration card arrival boxes for reserved designated group business.
- Organize guest registration cards by filing all cards accurately in room number order.
- Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
- Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
- Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
- Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus.
- Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
- Attend required coaching and training sessions as scheduled to review service quality and productivity.
- Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
- Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
- Transfer special unrelated front desk telephone calls to the appropriate departments
- Advise guests of messages (telephone, fax, etc.) and package deliveries.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies.
- Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
- Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.
- Take information on shopping orders and relay information to the Guest Services Shopper.
- Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner.
- Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
- Follow opening and closing procedure checklists.
- Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
- Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
- Work in office setting subject to continuous interruptions and background noises.
- Work extended periods of time viewing a computer video monitor and input information with a keyboard.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
- Maintain professional composure and use good manners on the telephone and in person.
- Be dependable, responsible, and punctual and; and maintain good attendance.
- Learn and effectively process job responsibilities efficiently and confidently.
- Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Escort guests and show various room types.
- Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain focus on the job task at hand to think clearly and quickly.
QUALIFICATIONS:
- High school diploma or equivalent required
- Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
- Cashiering or banking experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/1/24
Company Overview
Westchester Modular Homes, the national leader in custom home building, has an outstanding opportunity for a Construction/Mechanical Supervisor.
For over 35 years, our team of skilled tradesmen have utilized industry-leading innovations in design, superior craftsmanship, and customization to construct modular homes in our climate-controlled state of the art factory located in Wingdale, NY near the Connecticut border. Building efficiently in a weather protected environment, with on‐time delivery, and cost control, is the essence of modular construction and has made systems‐built housing one of the fastest growing segments in the housing industry.
We are seeking a full-time Construction/Mechanical Supervisor who is passionate, adaptable, and motivated to join our dynamic team. The ideal candidate will have experience in directing and overseeing multiple departments and knowledge of wood-frame construction standards.
Responsibilities and Requirements
- Manage and guide personnel to ensure production is completed accurately and on schedule
- Maintain, track, and plan tasks according to the production schedule to meet daily and weekly goals
- Provide performance appraisals and issue disciplinary actions for employees
- Minimum 3-5 years direct supervisory experience, more experience a plus
- Must have excellent communication and problem solving skills
- Self motivated with a results driven approach
- Computer literate
- Ability to multi-task
Benefits and Professional Support
A company is only as strong as its employees. At Westchester Modular, we take pride in our workforce. As a member of our team, you are not only an employee but an owner through our ESOP program (Employee Stock Ownership Plan).
We are committed to providing ongoing professional support and extensive benefits that help our associates flourish.
- Creative, safety-first, growth-oriented, supportive, and knowledgeable, workplace environment
- Competitive base salary
- Profit Sharing through our ESOP: approximately 20% contribution annually
- 401(k) savings account with an exceptional company match to the employee’s contribution
- Generous group insurance plans: Major Medical, Hospitalization, Dental, Prescription, Life and, Disability
- Employee home purchase program
- Paid time off
- Paid holidays
- Leaves for marriage, jury service and funerals
Westchester Modular Homes is an Equal Opportunity Employer
- Full Time
- Immediately
- 55,000-70,000 Year
- 30 Reagans Mill Rd, Wingdale, NY 12594
- 4/5/24
Overview
ArchCare cares for people of all ages and faiths where they are most comfortable and best able to receive it – at home, in the community and in nursing homes. As the Continuing Care Community of the Archdiocese of New York, we see enhancing the lives of our elders and others who need extra help to stay healthy and live life to its fullest as more than just a job. To us, it’s a privilege and our calling.
Benefits/Perks:
· Includes accrued vacation days, sick days, and holidays.
· Participation in 403 (b)
· Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Pet Insurance
· Discounted memberships: Plum Benefits, NYSC Gym
· Pay for work-related eligible commuter expenses with pre-tax dollars
The Clinical Liaison will conduct on-site clinical assessments at area hospitals, providing rapid response to patient referrals from hospital case managers, physicians and managed care organizations, as well as conducting sales/marketing activities as directed.
Salary: $90,000/yr
Responsibilities
• Receive referral inquiry from providers, facilities, or any customer source and provide assessment service to referring providers.• Meet with patients and families to discuss the transfer process, anticipated admission experience, expected outcome and financial implications.• Determine the special needs of that patient (i.e. equipment, staff, medications) and create cost effective solutions.• Communicate transfer, admission, clinical and financial information to appropriate facility staff members. Ensure that the facility is prepared for the admission.• Obtain the necessary medical and financial information to complete the initial MDS, obtaining back-up documentation from the hospital as support.• Facilitate patient placement based on clinical services needed, bed availability, patient/family preference, geographic location, etc.• Assist facility staff with the completion of admission and pre-certification paperwork.• Manage relationship with referral sources and provide information regarding new, enhanced, or existing services and capabilities. Relays hospital feedback related to• Committed to working with residents and families to develop and implement strategies that promote person-centered care.• Uses patient-specific and center-specific communications tools to expertly convey ArchCare at Ferncliff's story to customer constituents.• Maintains a detailed working knowledge of the local market - including hospitals, managed care, specialty services and competitive data - and remains aware of any changes in these key market factors. Regularly meets with Admission's Director and Chief Clinical Officer to review.• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid).• Maintains a working knowledge of healthcare industry trends and legislative/regulatory issues and communicates this information on a consistent basis to referral sources and center staff.• Assists with managed care referral process.• Applies "5 Star" customer service approach in all aspects of job.• Actively supports ArchCare’s commitment to providing "5 Star" service on all quality objectives, with an emphasis on continual improvement.• Adheres to all company policies, procedures, and standards of conduct.• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.• Performs additional duties as assigned.
Qualifications
Formal Education: Bachelor's Degree
Experience: 10 or more years
License Requirements: New York State License in Registered Professional Nursing.
Skill Requirements
- Licensed Registered Nurse from an accredited school of nursing.
- Expert ability to assess patients for appropriate placement within a skilled nursing facility.
- Experience with time/territory key account management preferred.
- Expert ability at making effective presentations and public speaking.
- Expert ability to use the telephone as a sales tool, with an aptitude for translating phone contacts into service provider-customer business relationships.
- Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
- Working knowledge of healthcare reimbursement programs preferred.
- Excellent organizational skills essential.
- Ability to maintain confidentiality.
- Ability to work independently. Must be self-motivated and goal oriented.
- Strong written and verbal communication skills required.
- Ability to work flexible hours, as admission responsibilities may dictate.
- Ability to perform travel requirements of the position as indicated
- Full Time
- Immediately
- Rhinebeck, NY 12572
- 3/20/24